The Philippine Business Process Outsourcing (BPO) sector stands as a towering achievement and an undeniable cornerstone of our national economy. It is the engine driving nearly 10 percent of our GDP, ...

The Philippines’ business process outsourcing (BPO) industry is losing its edge as the country’s skilled workforce dwindles at a time when AI-powered bots are threatening to take over call center jobs ...

With its high rates of literacy and English-language proficiency, the Philippines has long enjoyed a reputation as the contact center capital of the world. The BPO sector is currently the second-main ...

THE Department of Labor and Employment (DOLE) admitted on Wednesday that possible higher tariffs and the potential passage of the Keep Call Centers in America Act pose risks to employment in the ...

Over 400 Wipro Cebu BPO workers are notified of their temporary layoff with no pay and no option to seek similar work for up to six months ...