CHICAGO (CBS) --A Morning Insiders' story about Google customer service really touched a nerve. We told you about C.J. Dimayuga, who struggled to return a defective phone to Google, despite more than ...

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Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

“Due to this incident, unauthorized access occurred with a limited set of basic information that you had provided to Google Customer Support,” the email read in Korean. “We have identified that the ...