For almost every industry, the impact of automation and artificial intelligence (AI) has become a significant talking point as we enter the dawn of a long-anticipated future. But how might these ...

In the 10 months since private equity giant Blackstone Group closed on a massive agreement to purchase HPE's majority stake in Mphasis, the nearly $1 billion solution provider has been charging ...

Dublin, Dec. 12, 2023 (GLOBE NEWSWIRE) -- The "Business Process Outsourcing (BPO) - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering. Global Business ...

Judging from the number of BPO mergers and acquisitions this year, there is still plenty of confidence in the benefits of a “human touch” in customer service, along with increased trust in the value ...

Bangalore: Advancement in robotics, autonomous transport, AI and machine learning could impact more than 5 million people’s jobs by 2020, according to World Economic Forum’s recent study. ‘The Future ...

The Indian BPO (Business Process Outsourcing) industry is worth $30 billion and employs 1.4 million. While its employment intensity is declining due to the automation of voice and other commoditised ...

We have witnessed the momentous rise of the outsourcing industry and how it reached its pinnacle due to globalization and digitization. More than 68% of businesses actively use outsourcing to improve ...

The outsourcing of business processes—save call centers and payroll processing—began in earnest in the mid-1990s. Business process outsourcing (BPO) walked pretty nicely in the footsteps of the IT ...

NYSE-listed Synnex Corporation recently acquired Bengaluru-based BPO firm Minacs for $420 million (over Rs 2,850 crore). BPO has shown signs of wear. Concentrix has an ambitious revenue and margin ...

The outsourcing of business processes—save call centers and payroll processing—began in earnest in the mid-1990s. Business process outsourcing (BPO) walked pretty nicely in the footsteps of the IT ...