To help IT managers develop an RFP (request for proposal) for prospective BPM (business process management) vendors, eWEEK Labs has put together a series of questions that can be used as a starting ...
Two competing misconceptions are commonly voiced by Gartner clients: 1) Siebel Systems owns, or will own, more than half of the customer relationship management (CRM) application space, and 2) CRM ...
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